Demond L. Gildon

Demond L. Gildon

Flossmoor, IL | demondg8@gmail.com | LinkedIn | GitHub

Skills

Programming Languages

Cloud Technologies

DevOps & Tools

Databases

Networking & Security

Professional Experience

2022 – 2024

Application Support Engineer

Miranda Healthcare

Chicago, IL, USA

  • Proactively monitored the hybrid cloud environment and responded to alerts with appropriate actions to maintain SLA’s.
  • Leveraged Grafana to create custom dashboards, enabling real-time visibility into application and system performance.
  • Managed the deployment and configuration of cloud applications with Docker, EKS, Terraform, and Jenkins for the entire organization.
  • Ensured the stability and reliability of critical cloud resources by proactively monitoring CloudWatch for health and performance metrics.
  • Developed and implemented bash scripts to streamline routine tasks and reduce the need for manual effort.
  • Supported distributed system architecture, including EC2, AWS RDS, API Gateway, Route53, Autoscaling, ELB’s, and Lambda.
  • Debugged issues related to middleware components such as gateways, message queues, and application servers via secure shell.
  • Provided day-to-day support for production environments, including troubleshooting issues, and performing system upgrades.
  • Collaborated with the IT Service Desk to efficiently triage and escalate incidents, ensuring timely and effective resolutions.
  • Analyzed server and application logs, identifying health and performance metrics that impact infrastructure reliability i.e. resource utilization, error rates, and response times.
2019 – 2022

IT Project Manager

Minor-Morris Ltd.

Joliet, IL, USA

  • Led Agile transformation and guided teams through Scrum implementation, resulting in improved team collaboration and performance.
  • Developed a detailed 2-year cloud migration roadmap for all service areas (task management, booking system, fleet tools), ensuring business continuity and clear communication of project objectives.
  • Worked with APN solution architects to design cloud architecture that met performance and budget requirements for the business.
  • Provided guidance on leveraging AWS services such as EC2, EKS, S3, RDS, and Lambda to create scalable, secure, and cost-effective solutions for the business.
  • Migrated the legacy task management system to a Kubernetes-managed (Docker runtime) microservices architecture in 3 months.
  • Facilitated communication between cross-functional teams and Product Owners to ensure clarity in requirements and expectations.
  • Employed Scrum methodologies wherever possible to leverage the adaptability of dynamic project environments.
  • Utilized problem-solving skills to resolve issues, improving team productivity and project delivery timelines.
2018 – 2019

Brand Manager

Rust-Oleum

Vernon Hills, IL, USA

  • Led initiatives to foster innovation across industrial platforms, aligning with corporate strategies and stakeholder needs for strategic ideation and commercialization of new industrial products.
  • Drove the financial performance of a $90MM portfolio with data-driven strategies, utilizing multiple CRM tools (e.g., SAP, Salesforce Reports, Salesforce Dashboard, DAX).
  • Facilitated communication between sales, R&D, and brand management to ensure alignment for ongoing strategic projects.
  • Leveraged Power BI to analyze consumer behavior and sales trends from consumer reports, transforming raw data into actionable insights for strategic direction.
  • Employed agile methods to create a process for streamlining the development and improvement of the industrial product line.
  • Directed brand messaging and digital strategy, leveraging digital campaigns designed to strengthen market position.
2015 – 2018

Technical Product Manager

Fuchs

Harvey, IL, USA

  • Managed the P&L for a product portfolio consisting of 225 SKUs, driving $30MM in annual revenue using analytical tools (e.g., ATD, SAP, Salesforce Analytics).
  • Developed communication materials to educate customers and sales teams on the value-add positioning for the 225 SKUs in the industrial portfolio.
  • Supported digital marketing strategies utilizing marketing tools (e.g., Adobe Suite, Placeit, Canva, Meta for Business) to grow customer engagement for all 190 industrial products.
  • Served as a technical expert, effectively translating complex technical concepts into clear, actionable insights for non-technical stakeholders.
  • Facilitated communication between technical teams and business units to ensure alignment, understanding, and success in implementing technical solutions.
  • Updated sales tools with the latest communication technologies (e.g., Adobe Suite, Canva).
  • Visited customers’ facilities for product presentations and collected relevant market data. (Travel 25-30%)

Education

Certifications